Working at Helena Housing Authority (HHA) offers the opportunity to positively impact the lives of residents and to serve the Helena Community. HHA offers a challenging and dynamic work environment that allows you to succeed. Team members work together on a variety of projects to meet our common goal of providing safe and affordable housing and related services to eligible, working families, the elderly, and the disabled.

HHA is seeking an energetic, service-oriented individual to join our team as an Intake Specialist. This position will provide customer service to clients looking for rental assistance in the Helena community. The position will explain program requirements and procedures, collect applicant information, determine eligibility for public housing and the voucher programs, and maintain applicant records. The position will also conduct client orientations and move-in inspections. This position reports to the Housing Programs Manager.


The position requires any combination of education and experience equivalent to an associate degree with coursework in human services, business, communication and/or office technology, and two years’ experience in social service, housing, customer service, and/or office management. Attention to detail, customer service, communication, math, and office software skills required. Possession of, or ability to obtain a valid driver’s license with an acceptable driving record; and the ability to pass a criminal background check.


HHA offers a competitive wage with opportunity for career advancement through our Housing Choice Voucher Specialist Career Ladder.


Starting pay is $19.00 to $21.00 per hour depending on qualifications plus a generous benefits package and opportunities for pay increases.


HHA offers medical, dental and vision benefits as well as participation in the Montana Public Employees Retirement System (MPERS) and Deferred Compensation plans. Other benefits include tax-deferred contributions to a health savings plan, Short-Term Disability insurance, Life and Accidental Death & Dismemberment insurance with optional coverages; and a generous paid leave program including 10 holidays plus state general election days, 15 days of vacation leave increasing with years of service up to 24 days, and 12 days of sick leave (3 of which can be used as personal days) per year.


Employment with Helena Housing Authority may qualify you to receive student loan forgiveness under the PSLF. Check if you qualify at


Please submit a cover letter, resume and completed HHA Application Form either electronically to gross[at] or by mail to P.O. Box 1251, Helena, MT 59624. The HHA Application can be downloaded from this site.


Download a copy of the HHA Electronic Employment Application. For optimum formatting, please save the file to your computer before filling out the application. If you do not have Adobe Acrobat Reader, download it here now.

The position is open until filled. Applications received by midnight, Sunday, March 26, 2023, will receive priority consideration. If a suitable candidate is found during that screening, later applications will not be considered. We look forward to speaking with you!

HHA is an Equal Opportunity Employer. HHA values a diverse, inclusive workforce and provides equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, vaccination status, or any other basis protected by federal, state or local laws. If you require an accommodation to apply, please contact Greg Ross at the following number or email.

Questions: Please call (406) 442-4934 or email gross[at]